Understand how we collect, use, and protect your personal data across every part of the platform.
1. Introduction
Welcome to Kredence, owned and operated by Kredence Creative Solutions Sdn. Bhd. (“Kredence”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, share, and protect your information in connection with your use of our website and services (“Services”).
This Policy is designed to comply with global privacy standards, including the Malaysia Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), and other relevant privacy laws.
By accessing or using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.
2. About Us
Kredence is a brand operated by Kredence Creative Solutions Sdn. Bhd.
- Registered Address: #Unit 21-02, Level 21, Menara MBMR, 1, Jln Syed Putra, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
- SSM Company Registration No.: 202001015618 (1371938-V)
- Contact Email: marketing@kredencecs.com
3. Information We Collect
We collect personal data and other types of information in various ways when you interact with our Services. This includes:
- Personal Data: Contact information, account information, payment information, communication data, usage data, and cookies or similar technologies.
- Non-Personal Data: Usage statistics, aggregated data, and technical data collected through cookies, web beacons, and similar technologies.
4. How We Use Your Information
We use the collected data for a variety of purposes, including:
- Providing and Improving Services: To operate, maintain, improve, and personalize our Services.
- Account Management: To process registration, manage your account, and provide customer support.
- Billing and Payments: To manage transactions, process payments, and handle invoicing.
- Communication: To send service-related notices, updates, and promotional communications where consent has been obtained.
- Security and Compliance: To monitor, protect, and secure our systems and user data.
- Analytics and Research: To analyze trends, usage, and activities for business improvement.
- Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
5. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal bases:
- Consent: When you have provided consent for a specific processing purpose.
- Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party.
- Legal Obligation: When processing is required to comply with applicable laws or regulatory obligations.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your data protection rights.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and improve our Services. Cookies are small data files stored on your device. You can manage your cookie settings via your browser controls, but disabling cookies may affect the functionality of our Services.
7. Sharing and Disclosure of Your Information
We may share your information with third parties as described below:
- Service Providers: Trusted third-party vendors who help operate our website, process payments, provide customer service, and perform other essential business functions.
- Legal and Regulatory Authorities: When required by law or necessary to protect our rights, property, or safety, or that of our users or others.
- Business Transfers: In connection with a merger, sale, or transfer of some or all of our assets.
- Consent: When you have provided explicit consent for a specific purpose.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your own jurisdiction, including Malaysia. Whenever such transfers occur, we will take appropriate safeguards as required by applicable laws, such as the GDPR, to ensure the security and confidentiality of your data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.
10. Security of Your Information
We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no system is completely secure. If you have concerns about security, please contact us immediately.
11. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of any inaccuracies in your personal data.
- Deletion: Request deletion of your personal data, subject to applicable legal or contractual restrictions.
- Objection: Object to processing based on our legitimate interests.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise your rights or ask questions about our privacy practices, contact us at marketing@kredencecs.com. We will respond in accordance with applicable law.
12. Children’s Privacy
Our Services are not directed to individuals under the age of 13, or the applicable legal age in your jurisdiction. We do not knowingly collect personal data from children without appropriate parental consent. If we learn that we have collected personal data from a child without verification of parental consent, we will take steps to remove it from our servers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the new Privacy Policy on our website and updating the Last Updated date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
- Email: marketing@kredencecs.com
- Address: #Unit 21-02, Level 21, Menara MBMR, 1, Jln Syed Putra, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur